FAQ
Short answers to what people ask us most. Anything else? Send us a message.
Wearing them
Are they comfortable?
They're soft silicone, and the ring shape means nothing hard presses into your ear. With four tip sizes you can find the one that feels right. If a tip presses, go a size down. Give yourself a night or two to get used to them.
Will I still hear my alarm?
PLUGS turn everyday noise down. They don't switch the world off. A phone alarm next to you usually still comes through. Try it on your first night with your phone close by.
Why does my own voice sound louder?
That's normal, and it means you have a good seal. It fades as you get used to them.
Will they make everything silent?
No, and they're not meant to. PLUGS take the edge off: traffic, voices, the TV in the next room. Loud sounds still come through, just quieter.
How do I find my size?
Start with the medium tips that come fitted. Pressing? Go a size down. Loose? Go a size up. The fit guide shows how to swap tips.
Care
How do I clean them?
Lukewarm water and a little mild soap, then let them dry completely. The tips come off, so you can wash them separately.
Why not just use foam earplugs?
Foam plugs are made to be thrown away after a few uses, and they can press or work their way out. PLUGS are soft silicone you wash and use again, with four tip sizes to get your fit and a case to keep them in.
Ordering
What's in the set?
One pair of PLUGS with medium tips fitted, three spare tip pairs (four sizes in total), and a round carry case with a strap, all in a steel gift tin.
Mint or Black? Can I mix colours?
Pick whichever you like. Buying more than one pair? Mix them any way you want: 2 pairs are LE 999 and 3 pairs are LE 1,449.
How much is delivery, and how do I pay?
Delivery is LE 80 anywhere in Egypt: 1–3 days in Cairo, Giza & Alexandria, 2–4 days elsewhere. You pay cash on delivery, so no card is needed.
Can I return them?
Unopened sets can be returned within 14 days; manufacturing defects are replaced. Because earplugs go in your ears, we can't take back an opened set. See Returns & replacements.
Are they suitable for children?
PLUGS are made for adults and teens. They contain small parts, so keep them away from young children.
Ready for a quieter day? Mint or Black, LE 599 a pair.