Privacy policy

Last updated: 29 September 2026

This policy explains what personal information PLUGS collects when you visit our store or place an order, and how we use it.

What we collect

• When you order: your name, phone number, delivery address, email address if you give one, and what you bought.
• When you contact us: the details you send us and our replies.
• When you browse: device and usage information collected with cookies and similar technologies, such as the pages you view and what you add to your cart.

How we use it

• To process, confirm and deliver your order, including calling or messaging you about it.
• To answer your questions and handle returns.
• To keep the store secure and working properly.
• To understand how the store is used and to measure and improve our advertising.

Who we share it with

We share only what each partner needs to do its job:

• Delivery partners, so they can bring your order to you.
• Shopify, the platform that runs our store and processes orders.
• Advertising and analytics partners, such as Meta (Facebook and Instagram), to measure how our ads perform.

We don't sell your personal information.

Cookies

Cookies keep your cart and checkout working, help us understand how the store is used, and measure our ads. You can block or delete cookies in your browser settings, but the cart and checkout need some of them to work.

How long we keep it

We keep order information for as long as we need it to deliver your order, handle returns and meet our legal and accounting obligations.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you. Contact us and we'll help.

Children

Our store is not directed at children, and we don't knowingly collect information from them.

Changes

We may update this policy from time to time. The date at the top shows the latest version.